Confidentiality and policy

At the Côte-des-Neiges Job Search Centre, we attach great importance to protecting the personal information of our clients, employees and representatives. In accordance with the Act respecting the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal information collected in the course of our activities. The purpose of our privacy policy is to inform you about our practices regarding the collection, use, disclosure, retention and protection of your personal information. By providing us with your personal information, you accept the terms of this policy and authorize us to process your information in accordance with it.

1. Consent

1.1 Commitment to the protection of privacy

Nous prenons l’engagement de protéger la vie privée de nos utilisateurs. Nous recueillons et utilisons les informations personnelles uniquement avec leur consentement explicite et dans le respect des lois applicables.

1.2 Acceptance of the terms of our policy

By accessing our website or by providing us with personal information, you agree to the terms of our privacy policy. This includes your consent to the collection and use of your personal information in accordance with this policy.

1.3 Right to withdraw consent

You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as not being able to supply certain products or process certain requests. Your decision to withdraw will be recorded in our files.

1.4 Exceptions to the need for consent

In certain exceptional circumstances, we may collect, use or disclose personal information without obtaining your prior consent. This may occur in situations where legal, medical or security imperatives make it impossible or impractical to obtain your consent. These situations include, but are not limited to, suspected breach of contract, fraud prevention or detection, or law enforcement purposes.

2. Collection of personal information

2.1 We collect personal information through various means, such as:

  • Emails and communications with our customer service department, CRECDN employees and Services Québec
  • The Lgestat platform
  • Online application forms (including appointments)
  • Cookies and similar technologies on our website
  • Video surveillance
  • Connected devices

2.2 We may also collect information from third parties, such as :

  • A technology service provider such as an ordering platform or newsletter service.
  • A recruitment portal that allows candidates to submit their CVs and personal data.
  • Professional social networks such as LinkedIn for recruitment or marketing purposes.
  • A consultant who provides part of the services we offer our customers..
  • An agency responsible for answering questions or handling complaints from our customers.
  • A customer satisfaction survey company that collects feedback on our products and services.
  • A cloud company storing customer data.
  • A digital marketing company that analyzes user behaviour on our website.
  • An IT security service provider that monitors threats and protects data.

2.3 We may use advanced technologies to collect personal information, in particular to identify, locate or profile our customers (for example, to create participant profiles). However, we are committed to protecting the privacy of our customers and participants:

  • Responsible use of technology : We use these technologies solely to improve our services and better understand our customers’ needs.
  • Activating functions : By default, these functions are deactivated to protect data confidentiality. Our customers always have the choice of whether or not to activate these functions according to their preferences.
We are committed to being transparent about our use of these technologies and to respecting our customers’ privacy choices.

3. Types of personal information collected

3.1 We collect various types of data, including but not limited to:

  • Personal details (name, postal address, e-mail address, telephone number, social insurance number)
  • Technical or numerical information (IP address, online activities)
  • Demographic data (age, ethnic origin, nationality, place of residence)

3.2 Children’s privacy

We do not knowingly collect or solicit personal information from children under the age of 14. By using our website, you represent that you are at least 14 years old. If you are under 14, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 14, we will attempt to delete that information from our files and records immediately. We also encourage Website users under the age of 14 to ask their parent or guardian for permission before sending any information about themselves over the Internet. If you believe that a child under the age of 14 has provided us with personal information, please contact us using the details provided in the following section.

4. Use of personal informationels

4.1 We use your personal information for a range of essential activities:

  • Responses to requests: : For an efficient response to your requests and queries.
  • Transaction management: : processing payments and issuing receipts for completed transactions.
  • Registrations and participations : Manage your registrations for events, training courses, newsletters, downloads from our website or participation in webinars.
  • Human resources management : For internal management and administration of human resources, recruitment and service agreements.
  • Improving user experience : Operating, maintaining and improving our website, customizing your online experience, and providing requested services and information.
  • Marketing communications : information, special offers and relevant news, with the option to unsubscribe at any time.
  • User account management : management of your user account to access various functions on our site.
These uses are intended to enrich your experience with our services and to facilitate efficient interaction with our organization.

4.2 We offer various options to allow you to control and limit the collection of your personal information. These options include:

  • Choice of communication : You can choose to receive our communications by different means (telephone, SMS, e-mail), or refuse them altogether.
  • Account settings : When creating an account on our site, if applicable, you have the option of not participating in certain services or loyalty programmes.
  • Cookie management : Our site allows you to refuse or customize the use of cookies.Please note that blocking certain cookies may affect the accessibility and functionality of our site.
  • Granular consent : In the majority of situations where we collect information for specific purposes, you have the opportunity to consent only to certain uses of your data.
It is important to note that some of these options may limit your access to all the features of our service. For example, by refusing certain cookies, some parts of our website may not function as intended, or by choosing not to create an account, certain personalisation features may not be available.

5. Sharing and disclosure of personal information

5.1 Personal information collected by our organization is accessible to specific categories of our staff and to certain partner organizations in order to provide our products and services efficiently. For example:

  • Customer service : Access contact information to respond to requests.
  • Services Québec or other funders: : Programme evaluation and support, preparation of performance and impact reports to maintain and improve funding for our initiatives, development and improvement of our services.
  • IT Department : Accesses technical data for support and maintenance.
  • Marketing department : Uses data for advertising campaigns and market research.
  • Delivery partners : Receive addresses for order delivery.
  • Personal information and data security officers: : Access information to ensure the security and protection of data against unauthorized access or cyber attacks.
  • Cloud service providers: host data on secure servers, enabling information to be stored and retrieved.
  • Research and development partners : Access certain data to collaborate on new innovations or product/service improvements.
  • Community partners : Offering a better chance of getting a job and being noticed by employers
We ensure that this information is used exclusively for the stated purposes and in a confidential manner. Data transfers outside Quebec are carried out within the framework of international collaboration, while ensuring adequate protection of information in accordance with the laws in force.

5.2 Disclosure of your personal information

Your data, including your personal data, is processed at our operational offices and at any other location where the parties involved in such processing (such as our service providers) are located. This means that this information may be transferred to computers located outside your state, province, country or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. Therefore, in certain circumstances, foreign governments, courts, law enforcement agencies or regulatory bodies may be permitted to access personal data collected and held under our control. By using our website, you consent to this transfer. We will take all necessary steps to ensure that your personal data is treated securely and in accordance with this privacy policy. No transfer of your personal data will take place to any organization or country without adequate controls in place, including with respect to the security of your personal data and other personal information.

6. Links to other websites

6.1 Our website may contain links to third party websites

When you follow these links, you leave our website. Information exchanged at that point is no longer subject to our privacy policy. We recommend that you read the privacy statements of other websites you visit before providing any information.

7. Security of personal information

7.1 Security measures to protect personal information

To ensure the security and confidentiality of personal information, the Côte-des-Neiges Job Search Centre adopts rigorous security measures, including both physical and technological aspects. Here are a few concrete examples:
  • Physical security : Use of electronic locking systems and security locks for access to offices, cupboards and filing cabinets, installation of surveillance cameras, and restricted access to areas where personal data is stored.
  • Access controls : Access to personal data is restricted to authorized employees only.
  • Staff training : Regular staff awareness-raising on data security best practices.
  • Data encryption : Protection of sensitive data using advanced encryption techniques.
  • Monitoring and detection of intrusions : Implementation of systems to monitor any suspicious activity and detect potential intrusions.
  • Disaster recovery plans : Drawing up plans to quickly restore data in the event of an incident such as a breakdown or cyber-attack.
These measures are designed to protect personal information from unauthorized access, use or disclosure, and to maximize its integrity and confidentiality. Although we do our utmost to protect your personal data, it is important to bear in mind that no method of transmission via the Internet or electronic storage is 100% secure. We cannot therefore guarantee their absolute security.

7.2 Staff and Board commitments

Each employee, director, volunteer, trainee, independent contractor or ad hoc advisor working on our Board committees undertakes to respect the personal information we collect. In addition, these individuals undertake to maintain the confidentiality of information specific to our activities and not to divulge it or use it for personal gain or for the benefit of others. This commitment exists from the moment the employee, director, volunteer, independent contractor or ad hoc advisor takes up his or her post and continues indefinitely.

8. Retention and destruction of personal information

We will only retain your personal data for as long as is necessary for the purposes set out in this privacy policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies. We will also retain usage data for internal analysis. This data is generally kept for a shorter period, unless it is used to enhance the security or improve the functionality of our website, or we are legally obliged to keep it for longer.

9. Use of cookies and Google Analytics

We use tracking technologies such as cookies, beacons and scripts to improve and analyze our website. We use temporary and persistent cookies for a variety of reasons, including to provide the services available on the website, to authenticate users, to personalize the user experience and to track information about website traffic and usage. Some cookies are essential to provide the services requested and to prevent fraudulent use of user accounts. We also use persistent cookies to remember user choices, such as logins and language preferences, to improve the user experience. We also use persistent tracking and performance cookies to track information about website traffic and to test new pages, features or functionality on the website to see how users react. These cookies may be administered by third parties and may identify you directly or indirectly as an individual visitor. You can set your browser to refuse cookies or to notify you when a cookie is being sent. However, please note that some parts of our website may not function properly if you refuse cookies.

Analytical data

Nous pourrions faire appel à des tiers, tels que Google Analytics, pour nous aider à recueillir et à analyser des inforWe may use third parties, such as Google Analytics, to help us collect and analyze information about the areas visited on the Website in order to evaluate and improve the user experience and the Website. These third parties may use cookies and other tracking technologies. If you wish to prevent the storage and processing of this data (including your IP address) by Google, you can download and install the browser plug-in available at the following link: Page de téléchargement du module complémentaire de navigateur pour la désactivation de Google Analytics. You can also read the Google Analytics privacy policy by clicking on the following link: Politique de confidentialité et conditions d’utilisation Google.

Conversion pixels

Conversion pixels, also known as “clear GIFs” or “spy pixels”, are tiny images, usually a single pixel, that can be placed on a web page or in an email to tell us when you viewed that page or opened that email and to analyze response rates.

10. Your rights

10.1 Recognition and respect for your rights

As part of our privacy policy, we recognise and respect the fundamental rights of those affected by the personal information we hold. These rights include:
  • Right of access : Individuals have the right to consult the personal information we hold about them. For example, a customer may ask to see the data collected when registering for our service.
  • Right of rectification: If information is inaccurate or incomplete, data subjects may request that it be updated. For example, an employee may request that his or her incorrect postal address be corrected in our files.
  • Right to de-index : Individuals may request that their personal information be withdrawn from publication or that any hyperlink associated with their name be de- indexed, if publication causes them harm or is in breach of the law or a court order.This right to erasure or forgetting allows individuals to control the availability of their personal information on the Internet.
  • Right to lodge a complaint : If individuals have concerns about the processing of their data, they may lodge a complaint in accordance with our established process.
Subject to applicable laws, upon receipt of a written request from an individual and after verification of his or her identity, we will inform the individual whether we hold personal information about him or her and will disclose that information to him or her. We may refuse a person access to their information in accordance with the laws in force, in which case we will give reasons for our refusal. To facilitate these rights, the contact details of our Privacy Officer are clearly indicated for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.

11. Changes to the policy

This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to review this privacy policy regularly to stay informed of any changes.

12. Contact

Any request or question concerning this privacy policy may be sent to the person responsible for the protection of personal information at the following address Policy effective date: 14 September 2023 Last updated: 14 February 2024